Gemini Air

Flashing red means no AP (router), no internet or searching for network per manual.

Hey there, emrick. Thanks for bringing this to our attention. @bcbsncjlj is right, red light indicates no internet connection. Please make sure that your Gemini Air is connected to your home network. Visit https://www.directv.com/support/article/000093621 for more helpful tips. If the issue persists, send us a DM. DIRECTV is here to help. - Shania, DIRECTV Community Specialist

Hi, Shania.

I'm not on social media so I'm not sure I can DM you.

If there is a way, please advise. I do believe the Gemini Air 

is bad. 

Hi, @emrick. The red light indicates no internet or searching for a network. Have you tried checking your internet connection or visiting the link we sent to troubleshoot the issue? Roland, DIRECTV Community Specialist

I went through the steps on the troubleshooting instructions,

and still the same issue. Connected Air the another tv, and still the same. I guess I will contact DirectTv customer support. 

Thank you.

emrick

Is the Air device supposed to be very hot? Or is this normal?

I wanted to help you. Let's try to factory reset your Gemini Air device. Please visit https://www.directv.com/support/article/000101293 for the troubleshooting step on resetting the device. Roland, DIRECTV Community Specialist