17 Messages
Gemini Air: When turning off cycles back on
Gemini Air:
Have had a couple of months. Lately every so often when I turn off using remote cycles back to on and settles on an HDMI source not used then displays the error message re no source. Very weird. When I turn it off a second time it does go off.
DIRECTVhelp
Community Support
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254.4K Messages
1 year ago
We're sorry to hear you had this experience with your equipment. Please follow these steps https://www.directv.com/support/article/000095432 to fix common Gemini Air issues. Meanwhile, we're sending you a PM to continue with the assistance. Erika, DIRECTV Community Specialist
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EKZ
17 Messages
1 year ago
I have followed those directions before to no avail. Just an FYI one of the suggestions was to run a network diagnostics, no such option. In any event I know it is not my internet.
As stated this is random I cannot reproduce at will. This is just something that has started about the same time as the not so helpful changes to the Home/Guide buttons. Just wondering if anyone else has this issue.
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DIRECTVhelp
Community Support
•
254.4K Messages
1 year ago
Thank you for taking the time to follow troubleshooting steps. We would like to investigate your case further. Let's continue via PM to gather more details. Erika, DIRECTV Community Specialist
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