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9 Messages

Monday, August 5th, 2024 10:14 PM

Gemini Air Remote loses Blue-Tooth Connection

I have had one replacement of my Gemini Air Dongle and it's Remote where I experienced several failures including connecting to the Remote(Blue-Tooth or BT connection). On the replacements, after about 2 weeks I experienced lose of the BT connection(two blue lights on remote pulsing for several seconds) so I replaced the batteries with new and it has worked for a couple more weeks without incidence. Now it is starting to occasionally lose connection again. How can I better diagnose the problem?

Community Support

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254.4K Messages

3 months ago

Hi @bobspenmail. Our apologies for experiencing the same issue with your new remote. Please try to factory reset the remote control by doing the steps below, then start pairing it again:

 

- Press and hold the Home and Exit keys simultaneously.

- Then press 981.

- The LEDs turn OFF and then blink blue 3 times on both sides.

 


- Kesiah, DIRECTV Community Specialist


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