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janice805's profile

Mentor

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200 Messages

Friday, August 23rd, 2024 1:20 AM

Folder title changed to Spanish ...

I have a folder of THE SECRET OF SKINWALKER RANCH (with numerous episodes in the folder).  All of a sudden about a month ago it now shows the name of the folder as "El Secreto de Skinwalker". ???   Strange.

Community Support

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254.4K Messages

3 months ago

Hi, Janice. We're sorry about the issue you have with the folder title. Have you modified your language settings? And what specific device are you using? Ryan, DIRECTV Community Specialist

ACE - New Member

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3.3K Messages

3 months ago

I've seen this happen before. It's a glitch. It will switch back to english

Mentor

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200 Messages

3 months ago

Glad it’s not just me but it’s been like a month already. And to the DIRECTV help person it has nothing to do with my settings and I have three DIRECTV stream boxes.

Community Support

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254.4K Messages

3 months ago

Understood. We'd like to gather more details and see what's causing this. Have you tried changing the title back to the English language? Ryan, DIRECTV Community Specialist

Mentor

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200 Messages

3 months ago

You can’t change the title of a folder. 

Community Support

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254.4K Messages

3 months ago

Does this happen on all your streaming boxes? If so, what other troubleshooting steps have you done so far?


- Kesiah, DIRECTV Community Specialist

Mentor

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200 Messages

3 months ago

All three boxes for about a month. I’ve reset the boxes and yesterday did a reset with the red button physically. Nothing changed. It’s not the boxes. It’s some thing within the programming I believe.

Community Support

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254.4K Messages

3 months ago

We appreciate your efforts doing those steps, and we need to further investigate this matter. Please meet us in DM, for us to continue troubleshooting.


- Kesiah, DIRECTV Community Specialist

Mentor

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200 Messages

3 months ago

By the way. It reads the same using DIRECTV stream through my Roku.

Community Support

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254.4K Messages

3 months ago

Thanks for this information. We're here to help. Please check your inbox, so we can further assist you with the sudden change in your folder titles.


- Kesiah, DIRECTV Community Specialist


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