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2 Messages

Wednesday, December 6th, 2023 12:06 AM

Fire Stick won't Stream Directv

I just signed up with a $99.99 Directv package through AT&T.  They gave me the a Gemini device with the package.  I connected it to my TV and it works fine.  I also am able to watch Directv on my desktop computer with no issues.  I purchased a Fire TV Stick 4K and installed it on my 2nd TV.  Everything loaded as expected, connected to wifi, downloaded the Directv Stream app and signed in.  I then clicked on the Directv Stream app and got this. (See picture below)  I've tried clearing cache, factory reset of Fire TV  Stick and still come back to the same "What plan would I like to purchase screen.  Please help me solve this issue, I'm stumped.

 

ACE - Expert

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6.2K Messages

1 year ago

Are you a previous satellite subscriber? Using the same credentials? If so, you need to use different credentials. Also, do you linked accounts? Same issue.

2 Messages

1 year ago

Not a previous Directv subscriber.  Can you please clarify what you mean by linked accounts?

Thanks much


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