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4 Messages

Monday, October 14th, 2024 2:57 PM

Closed

Error 0033 trying to watch NCAA football on ESPN app Samsung TV

Tried to watch Georgia vs Mississippi State game this past Saturday and got error 0033.

I have done all the usual steps, deleted - reinstalled app, powered down TV completely.  Talked to ESPN customer support - ESPN reset account.  Still getting error.

Same error on THREE Samsung TVs and also on iPhone. 

Accepted Solution

ACE - Expert

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6.2K Messages

29 days ago

Error code 0033, which typically reads "The customer is not authorized for the content requested", usually means that you don't have a TV package that includes access to the content you're trying to view. This could mean the content you're trying to view isn't included in your TV channel lineup.

4 Messages

29 days ago

OK and good old ESPN support just bailed out of my chat after 30 minutes of typing....great

4 Messages

29 days ago

I do indeed have the TV package.  I was able to watch the previous week's game just fine.  I have DirecTV Stream Entertainment package, ESPN+ is provided via Verizon (a perk since my wife works for Verizon).

To clarify, I access the internet via AT&T fiber, my provider is DirecTV Stream.  I have had no issues with accessing ESPN+ programming prior to this past weekend. 

I have repeatedly logged out of ESPN app, deleted app, reinstalled app, and logged back in.  This particular game is the only thing that won't play.

Thanks!

ACE - Expert

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6.2K Messages

29 days ago

What game? Maybe it was restricted to another channel. Just offering what the code means. 

4 Messages

29 days ago

OK apparently this particular game was actually broadcast via the SEC Network and as stated above I don't have that package with DirecTV.

My Bad.  Oh well, I really don't want to add more subscriptions.  Going to end up more expensive than the Xfinity service I previously had.

Thanks All.

ACE - Expert

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6.2K Messages

29 days ago

Thanks. Closing thread.


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