Visitor
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17 Messages
DTVS "record team" refuses to record regional sports if game is also being broadcast on national channel
I have DirecTV Stream set to record all Seattle Kraken games. Currently, in the playoffs, games are being broadcast both by the home announcers on ROOT and the national announcers on ESPN/TNT/TBS depending on the game. Expected behavior is that ALL broadcasts of the Kraken are recorded, so I would have both ESPN and ROOT broadcasts in my CloudDVR. Instead, it only records the national channel, not the regional channel I want that has a different version of the game.
I see that several other people have the same problem. This is a very serious problem for sports viewers, serious enough to switch services. Please fix!
Tiger593
ACE - New Member
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1.5K Messages
2 years ago
Since you see that the games on your regional channel are not recording have you tried to set it manually to record to see if it will record at the same time it is broadcasting on the national channels? I know you expect it to automatically record but sometimes technology does not do what we expect it to do.
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TexasBrit
ACE - Expert
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14.1K Messages
2 years ago
I suspect if it is on a national channel it won't record the localbroadcast.
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quietlion
Visitor
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17 Messages
2 years ago
Next thing to try is to cancel the team recording and then do a one-show recording on the regional channel. I'll try that for tomorrow night. But if the team recording is enabled, there is no way to manually record the regional channel because it says it's already being recorded (false).
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DIRECTVhelp
Community Support
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254.4K Messages
2 years ago
Hello @quietlion, we want everyone to be updated with the best sports entertainment and provide a premium experience watching your favorite programming. We'll make sure to send you a DM to check all the possible reasons for not being able to record the Seattle Kraken games and give you alternatives. Santiago, DIRECTV Community Specialist
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JayKearney
1 Message
7 months ago
I want to record the Knicks playoff game tonight on MSG Network to hear Clyde Frasier, but DirecTVStream will only record the TNT telecast. It's very frustrating. Does anyone know a way to do this?
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quietlion
Visitor
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17 Messages
7 months ago
If you turn OFF the record-all-games option and then record the specific MSG network broadcast it might work.
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DIRECTVhelp
Community Support
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254.4K Messages
7 months ago
Hi Quietlion. Thank you for sharing your insights. If you need help with your DIRECTV service, please don't hesitate to contact us. DIRECTV appreciates you. 💙 - Lorie, DIRECTV Community Specialist
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quietlion
Visitor
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17 Messages
7 months ago
Thanks Lorie. I switched to Fubo because DirecTV Stream hasn't fixed the problems with AutoExtend, in fact it got worse.
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DIRECTVhelp
Community Support
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254.4K Messages
7 months ago
We're happy you've found a TV service that works well for you, and we're sorry if your issue hasn't been fixed on time. We'll keep a record of your problems with AutoExtend to better improve our service and for faster resolution on cases like yours. If your needs change, we hope you keep us in mind. Jason, DIRECTV Community Specialist
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quietlion
Visitor
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17 Messages
7 months ago
Yeah honestly I think your solution is too complicated. They just add two hours to every sports recording.
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DIRECTVhelp
Community Support
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254.4K Messages
7 months ago
We're committed to enhancing our service to provide an easy and convenient resolution to every customer's concerns. We've taken note of your feedback. Thank you. Jason, DIRECTV Community Specialist
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Ludwick577
ACE - New Member
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3.3K Messages
7 months ago
Sometimes the national channel owns the rights
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