4 Messages
Down Button does "something" now
The down button now pulls up the same interface that the back button was utilized for. You either have to go all the way up to the guide button or go all the way to the left to get the ribbon with the guide, library, search etc. I believe that if soooo many people are willing to make an account on here, just to express their loathe for the new update, I hope that DirectTV is reading our comments.
DIRECTVhelp
Community Support
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254.4K Messages
1 year ago
Hello @Melissasolovely, thank you for your feedback. We take it seriously as it help us to improve your experience with our app. Thank you for being part of DIRECTV. Laura, DIRECTV Community Specialist
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detuch254
ACE - New Member
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5.2K Messages
1 year ago
@Melissasolovely
Thanks for posting about this new remote functionality. Yes, as you've just seen, there are dedicated directvhelp agents who read such posts and relay information to higher-level people in the company.
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DIRECTVhelp
Community Support
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254.4K Messages
1 year ago
You're right @detuch254! We always work hard to make our services the best they can be, and that's why we value our customer's feedback so much. If you have any other questions or concerns, don't hesitate to reach out. Thanks a bunch for choosing DIRECTV! Andrea, DIRECTV Community Specialist
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