3 Messages
DirecTV Streaming stopped working on 3 Fire Sticks
Over a year ago we had fiber optic Internet installed and at that time we switched to DirecTV streaming using Fire Sticks on 3 TVs throughout the house. Never had a problem until a few days ago when DirecTV stopped working. All other apps on the Fire Sticks like Netflix, etc. still work fine. DirecTV starts to load but eventually we get a screen that says "something went wrong on our end, try again later". I have restarted the fiber optic, our Eero router, the Fire Stick(s), and have re-installed the DirecTV app. None of that has helped.
If I create a mobile hotspot with my cell phone and connect the Fire Stick to that Network, then DirecTV streaming will work. So there must be something about our WiFi that only DirecTV is having a problem with.
I'm not sure what to do from here. Is anyone aware of anything that could be causing this?
DIRECTVhelp
Community Support
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255K Messages
3 months ago
Hi, @danh4. We're sorry the app stopped working on your Fire Stick. We appreciate your troubleshooting efforts. Visit Fix Amazon Fire Streaming Issues | DIRECTV Support for a quick fix. Christian, DIRECTV Community Specialist
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danh4
3 Messages
3 months ago
Thanks for the reply. I wish there was a quick fix there but I've done everything suggested and still no working app. Sorry to say, but it looks like it's time to find an alternative to DirecTV.
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DIRECTVhelp
Community Support
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255K Messages
3 months ago
We don't want you to leave. We'll send you a DM to help you further. Christian, DIRECTV Community Specialist
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DestinLeBl
3 Messages
3 months ago
I am having the same problem. Is there a fix? Can you send me a DM also?
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DestinLeBl
3 Messages
3 months ago
After posting the same problem here and on the Fire Stick community forum, I go back to my TV and without doing anything else, am able to use Fire Stick move forward to the next channel up or down. Go Figure. But I would still like an answer, or to have DIRECTV fix the problem.
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danh4
3 Messages
3 months ago
Mine is now working again also. The guide has some strange stuff in it that wasn't there before and I get the impression this problem was on DirecTV's end. I spoke to a DirecTV tech the other night and she felt my issue was being caused by my ISP so I started a support ticket with them and explained the problem earlier today. I thought maybe they did something to resolve the issue but maybe it was DirecTV that cleared it up.
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DIRECTVhelp
Community Support
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255K Messages
3 months ago
We're glad it's working now. Thanks for choosing DIRECTV. 💙 Kesiah, DIRECTV Community Specialist
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