3 Messages
DirecTV Stream on Roku - channel guide issue
Up until today, I’ve always been able to press the down button on the Roku remote to get to the guide. The down arrow no longer does anything. Sometimes hitting the back button will work, but usually just once before it starts asking if you want to exit the app. I’ve deleted the app and re-added, checked for updates…no change. I’ve even restarted the Roku and check for their updates, though I don’t believe this is a Roku issue (this question came up in the forums last yesr when the same behavior occurred due to a bad update). Any work around here?
Accepted Solution
RickNY
Contributor
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10 Messages
21 days ago
I didn't note what the version of the app was when this was happening, but it may have updated and now with Version 3.39 Build 4220300, the issue is not occurring .
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DIRECTVhelp
Community Support
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254.6K Messages
29 days ago
Hi, @chiprj1. It may have worked before, but due to enhancements, accessing the guide using the down button is no longer available on the Roku remote. You can contact Roku support for further assistance. Veilka, DIRECTV Community Specialist
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chiprj1
3 Messages
28 days ago
Thank you for your response @DIRECTVhelp. However, I realize now that I wasn’t describing the issue precisely. When I hit the down arrow while watching a show, it navigates to the Home Screen, and then there’s an on screen prompt that says you can hit the up arrow to go directly to the guide (as opposing to going to the menu on the left). It’s the up arrow action from the Home Screen that stopped working. Now, hitting the up arrow goes back to the channel you were watching previously and freezes the ability to use both the up or down arrow. The only way to get them working again is to navigate back to home with the back button, and that only works sometimes. Otherwise you have to exit.
(edited)
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DIRECTVhelp
Community Support
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254.6K Messages
28 days ago
We appreciate the detailed information. We'll take a closer look at this and keep you posted. Veilka, DIRECTV Community Specialist
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DIRECTVhelp
Community Support
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254.6K Messages
24 days ago
Just an update, we're still working on it. Thanks for your ongoing patience. Rhyan, DIRECTV Community Specialist
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DIRECTVhelp
Community Support
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254.6K Messages
22 days ago
We're unable to replicate the issue. Are you still having this problem? Please let us know. Kesiah, DIRECTV Community Specialist
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chiprj1
3 Messages
18 days ago
It appears to be resolved on my end now as well.
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DIRECTVhelp
Community Support
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254.6K Messages
18 days ago
We're glad to hear that. DIRECTV appreciates you. Christian, DIRECTV Community Specialist
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