5 Messages
Directv stream - local Fox channel turns off tv
Directv stream on Firestick on Samsung tv.
After watching local Fox channel for 15 minutes, tv turns itself off.
This started about 1 week ago.
No other streaming app on our tv does this.
Why? How to fix?
DIRECTVhelp
Community Support
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254.6K Messages
2 months ago
Hi, @Mhkomo88. We apologize for the inconvenience that the TV suddenly turning off has caused you. What troubleshooting steps have you taken so far?
- Kesiah, DIRECTV Community Specialist
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Mhkomo88
5 Messages
2 months ago
We have updated and rebooted firestick and have verified all our tv settings related to shutting down tv for power saving.
as an aside, we watched local NBC channel tonight on directv stream for 2 hrs+ without issue. Seems to only happen with local Fox station.
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DIRECTVhelp
Community Support
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254.6K Messages
2 months ago
Thanks for sharing and doing an effort. We want to help and investigate what may have caused this issue. We'll send you a DM to further assist. - Lorie, DIRECTV Community Specialist
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Mhkomo88
5 Messages
2 months ago
Never received a message from you. Thanks for the NO help.
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DIRECTVhelp
Community Support
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254.6K Messages
2 months ago
Hi @Mhkomo88. We'll send you a DM now. Sophie, DIRECTV Community Specialist
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