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jhs33's profile

Contributor

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11 Messages

Sunday, February 18th, 2024 12:26 PM

directv stream guide

Why is the last or sixth line in the guide cut off where you can not read it ?

Community Support

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254.4K Messages

9 months ago

Hi, @jhs33. Each device displays a different range of future broadcast time, depending on the available screen space. You can view up to 14 days of future programs as long as your TV screen allows. I recommend checking your TV display Resolution. Here's how: Change Your Tv Screen Resolution | DIRECTV Customer Service & Support Mark, DIRECTV Community Specialist

ACE - New Member

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3.3K Messages

9 months ago

All you have to do is scroll down. They recently increased the font size of the guide

Contributor

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11 Messages

9 months ago

When you scroll down the cut off line or channel is gone past the top. so you never get to see that channel.

Community Support

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254.4K Messages

9 months ago

Please let us know which device you're using for DIRECTV STREAM, and what is the model of your TV? Mark, DIRECTV Community Specialist

Contributor

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11 Messages

9 months ago

I have a Sony XBR65X930B and a Sony KDL40w600B. The problem is on both guides. The XBR is connected via a Gemini Air andthe KDL is connected by a C71KW200.

(edited)

Community Support

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254.4K Messages

9 months ago

Please try this:
-Go into settings
-System
-Display
-Turn off HDR
-Set screen resolution to 1080p.
Let us know if this works. Mark, DIRECTV Community Specialist

Contributor

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11 Messages

9 months ago

Tried it. Does not fix the problem. When the guide only scrolled 3 lines it was alright but since they went to 6 lines the problem showed up. It seems to me they should set scrolling to 5 lines and this would fix the problem. Or they should give us the option of how many lines we want the scrolling to be.

Community Support

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254.4K Messages

9 months ago

We're sorry for any inconvenience. We'll consider your feedback and share it with our programming team to determine the next steps. Kenneth, DIRECTV Community Specialist

ACE - New Member

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3.3K Messages

9 months ago

@jhs33 Scroll one line at at a time using the up and down arrow's above and below the OK button. Don't scroll using the channel up / down that pages the entire guide up and down

Contributor

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11 Messages

9 months ago

That works but takes forever to search through the guide.

ACE - New Member

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3.3K Messages

9 months ago

Well, that's the solution until the next software update.

Community Support

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254.4K Messages

9 months ago

 

@Ludwick577 Thank you for your input. @jhs33 We have already raised a ticket for this issue and will keep you updated. Thank you for your patience. Kenneth, DIRECTV Community Specialist

Contributor

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11 Messages

9 months ago

Thank You.


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