Directv stream guide Glitch

We are sorry you are presenting a glitch on your Samsung with your DIRECTV STREAM account. Don’t worry, we want you to be able to use your service without interruption or problem. Please try the steps here https://www.directv.com/support/article/000080366 We will make sure that everything is working correctly, so we are sending you a PM to do so. Maria, DIRECTV Community Specialist

We have DirectTV stream via an app on a Samsung smart TV.  OUR GLITCH - Until yesterday, selecting GUIDE took you to a menu where you could select ALL, RECENTS, FAVORITES, SPORTS, etc.  Yesterday, that menu screen froze – once there, could not move up, down, select a channel/program, exit that screen, nothing; had to select another app, then return to Direct TV stream.  Two other devices in the home that used Roku to access DirectTV stream were working fine.  Tried changing batteries in the Samsung remote, turning the Samsung off/on, unplugging/replugging the Samsung, changing some Samsung settings, removing/re-adding DirectTV stream from the app list – no success.  Finally, tried logged out of the DirectTV app, then logged back in.  Problem solved!  Spouse happy.

The native app for Samsung is very buggy and has always been erratic. Most have given up and gone with external streaming devices. I suggest you go that way also. Search the forums for Samsung and you will see 100's of complaints on the native app.

(Edited per Community Guidelines)

I have a Samsung as well. I use a Roku because of Samsung’s issues with their apps. 

DirecTV stream app also has problems meeting the hardware requirements of most TVs now. Something changed in the last 3 weeks and now the app is as buggy as a beta test. It’s flat out terrible experience now. Guide doesn’t work, navigation is confusing and different one day to the next. 

I suggest leaving DirecTV all together. I’ve been a customer since 1995. I’m still using DirecTV to see if they actually fix these issues or just ignore the customer all together. 

You may have been a satellite customer since 1995 but not a Stream customer. The service has only been around for 6 years. DirecTV Satellite and DirecTV Stream are totally 2 different subscription services.

Amazing!