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2 Messages

Thursday, January 11th, 2024 1:41 AM

DirecTV on Firestick

It's completely changed since yesterday. The app interface is now clunky and almost unusable. 

Community Support

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254.4K Messages

10 months ago

We aim to provide you with a premium experience through our app and we apologize for any inconvenience with the interface. You can find some troubleshooting steps to fix issues on your Amazon Firestick here: https://www.directv.com/support/article/000080503 We'll send you a Private Message to gather more information and investigate what happened. Santiago, DIRECTV Community Specialist

2 Messages

10 months ago

I did those things. It seems the app has changed.  It used to open up to a TV show then you could find the guide or your recordings.  Now there's are very small bar on the left side where you have to navigate to.  It's clunky and not as easy to use as it was 2 days ago.  I assume you made some changes to the app but they are not for a better user experience. 

Community Support

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254.4K Messages

10 months ago

Thanks for taking the time to let us know. We assure you that all changes are made to improve your experience through the app, and we appreciate your feedback. We'd like to take a closer look at it and forward your suggestion to the right team, so they can look it over and consider it for future updates. Please check your PM to gather more details of the changes. Santiago, DIRECTV Community Specialist

ACE - New Member

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626 Messages

10 months ago

Like anything new, it will take a little learning period, and then you will forget about the way it used to be. Other devices have had that screen setup for a while, and once you get past the learning a new screen phase, it will be a breeze. 


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