New Member
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3 Messages
DirectTV stream will not show local channels
I just subscribed to DirectTV stream. I have a Roku Ultra...brand new. I can get local channels on my DirecTV Stream app on my phone and my computer. However, when I load the DirectTV stream app on Roku, the local channels are not loading in the guide. I called Direct TV twice to trouble shoot and they thought it might have been my old Roku. So I bought the brand new Ultra. Still no local channels.... I've checked my home location and it is accurate. I've checked that local channels are available with my zip code and Direct TV confirmed that as well. Any other suggestions as to how to get the local channels to load?
lou_do
ACE - New Member
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626 Messages
2 years ago
On your Roku have you gone to "Settings/Preferences/Home Settings/Home Location", and tried "Set New Home Location"?
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tssafish
New Member
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3 Messages
2 years ago
Hi. yes. It says something like home setting is correct. There is no option to change it.
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detuch254
ACE - New Member
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5.2K Messages
2 years ago
@tssafish essentially, your Roku device is improperly detecting your home location and therefore it cannot decide on which local channels to show. Additionally, the DIRECTV STREAM app has your regular locals but the Roku is looking for different ones because it’s location is wrong. Therefore, no local channels are showing.
You may also try rejoining your Wi-Fi connection, verifying that the local channels are watchable on other devices (you are able to watch them and not just view them), etc.
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DIRECTVhelp
Community Support
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254.4K Messages
2 years ago
Please confirm with us if you are getting any error codes or messages when trying to set up the home location on your Roku device.
We'll be happy to troubleshoot.
Camilo, DIRECTV Community Specialist
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bcbsncjlj
ACE - Expert
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6.2K Messages
2 years ago
The home setting on Roku is not used by DirecTV Stream. That feature is only if you have a DirecTV Stream proprietary box. That feature is exclusively used by Roku for marketing. Have you tried to reinstall the app?
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tssafish
New Member
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3 Messages
2 years ago
HI Camilo w/Directv Help....just to answer some of the questions/comments above. I have signed out of the DirectTV stream app and I have uninstalled and reinstalled the app. I get no error codes. I have had a ROKU account for a couple years now. When I log into my DirectTV stream account either on my phone or my computer, I am getting and I am able to view all of my local channels. The problem is only with the ROKU device. Also of note, I installed YouTube TV as I am trying to decide between the two streaming services and I am able to view all local channels on YouTube TV. I think I would prefer Direct TV stream if I can get the local channels to work with my ROKU devices.
Any help you can provide is appreciated.
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DIRECTVhelp
Community Support
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254.4K Messages
2 years ago
Based on the information you shared with us, the best recommendation we can provide you right now is to reach to Roku support, since the Home Location is properly set in your account, taking into consideration you can watch your local channels using your other devices. For that reason, the root cause of this situation is most likely associated with the Roku device.
If there's anything else we can help you with, don't hesitate to reach back, we're here to help.
Camilo, DIRECTV Community Specialist
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Tiger593
ACE - New Member
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1.5K Messages
2 years ago
I would go in and make sure that your Roku's software is up to date just to make sure even though it is new then I would uninstall the Directv app again and reinstall the app again even though you have already done this! Then after reinstalling the app I would go into the Home location in the Directv Settings on your Roku and make sure that it is set to your home location! Then try the guide again for your local channels!
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stollem
4 Messages
6 months ago
Any solutions to this?
Same problem here, no local channels. I've done all of the above & spent 2 hours on 2 separate phone calls with tech support. They could not figure it out. Their solution was to send me a genie stick for each of my 3 TV's. That is NOT a solution, its a VERY poor work around. There must be a root cause and a solution to resolve it, short of canceling & subscribing to another service.
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