New Member
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1 Message
Directtv stream app and Apple tv4K surround sound
So we have LG OLED CX TV and we run our apps through Apple TV4K. We have a 5.1 surround sound and the sound works flawlessly on apps like Netflix, Amazon Prime, HBO, and Apple TV. The only app that does not play in 5.1 surround is our DirectTV App. We do not have the DirectTV stream box. Any one know a way to get 5.1 surround to play through the DirectTV app?
DIRECTVhelp
Community Support
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254.4K Messages
3 years ago
Hi @Fishinfry happy to help you with the sound issue.
We know it is crucial to get the best quality for your service. Let's try the following as basic troubleshooting.
1. On your AppleTV select settings, then audio & video.
2. Make sure:
-Audio Out is set to Apple TV.
-Sound Effects and Music are set on.
-In Surrounds Sounds settings, make sure that Best Quality Available is selected.
Let us know how it goes.
Johnatan, DIRECTV Community Specialist
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Axel57
1 Message
10 months ago
Have new Apple TV 4K have downloaded the Direct Tv App but it does not open up?
Tried to update but nothing happens.
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detuch254
ACE - New Member
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5.2K Messages
10 months ago
@Axel57
Please make a new post. Be sure to include troubleshooting you have tried, when this became an issue, if the directv app is up to date(along with the Apple TV software), any error codes, etc,
I will be closing this thread.
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