2 Messages
DirectTV app on Roku TV content won't play - usually in late afternoon
I have 2 new Roku tvs. Worked great for a while, but now, usually in the late afternoon, I get the message "oops, we weren't able to load that content." but ONLY on the Roku Frame tv. The other tv - not a Frame, is slightly farther away from the router, and plays all content just fine. What's up?
bcbsncjlj
ACE - Expert
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6.2K Messages
3 months ago
Is there an error code with the message?
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DIRECTVhelp
Community Support
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254.6K Messages
3 months ago
Hi, @kristenfelix1. Our apologies for the inconvenience this has caused you. What troubleshooting steps have you done so far? On what channel/s or program/s do you experience this issue?
- Kesiah, DIRECTV Community Specialist
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kristenfelix1
2 Messages
3 months ago
It's back on now so I will check for an error code tomorrow. (It normally stops working in the mid-afternoon.) Will post again then. I haven't taken any steps - other than turning everything on and off. I'm old, and tech. challenged. ;)
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DIRECTVhelp
Community Support
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254.6K Messages
3 months ago
Thank you for that information. If the issue persists, you can reference this link for troubleshooting steps: https://www.directv.com/support/article/000076294 Thanks for choosing DIRECTV. 💙
- Kesiah, DIRECTV Community Specialist
(edited)
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