DirectTV App goes to screensaver mode durning use on FIrestick

Thanks for your troubleshooting efforts, @polytron. We have a technical team on standby, ready to help with the issue you're experiencing on the app. Sending you a DM now. Rizza, DIRECTV Community Team

Hello Rizza,

Do you have any help with the problem I am experiencing with my firesticks and the DirectTV app.  Agian this only started to happen after 2 updates ago to the app.  Thank you for your help.

Good morning. We've sent you a DM. Please check your inbox or chat us here: DIRECTV Customer Service - Phone Support & Chat for troubleshooting. Rizza, DIRECTV Community Team

I am experiencing the same issue of fire stick going to screensaver when watching DirecTV Stream. 
I have disabled the Fire Stick screensaver by setting it to never but have not left it this way long enough to determine if that “fixes” the problem. 

I would prefer to not turn off the fire stick screen saver completely as it is a good flip thru of my photos when no app has been activated. 

I just spoke with Direct Tv technical support and they believe it's a software issue with app on the firestick.  Technical support was going to escalate the problem to software development.  Also turning off the screensaver on the firestick doesn't resolve the problem.  After about 20 or 30 minutes of watching the Direct Tv app with screensaver turned off the screen goes black and need to press the back button to get the program you were watching to return.

We're sorry you're still having this issue. We're actively looking into it and will keep you updated, but it may take some time. Mohammad, DIRECTV Community Team

what are your screensaver settings set to on your fireTV device? 

I currently have screensaver turned off on my firestick so that direct tv doesn't time out so fast.

Any update on the fix for this? I just switched to DTS and I'm experiencing this issue as week. 

Any update on this issue? I'm ready to switch providers. 

The DirectTV app just had an update on the Firestick and it is still having the same issue.  The problem is still not resolved.  How can we escalate this issue it is no going on several month's with no resolution.

Hey, @polytron. We want to know more. Please share the model of the Firesticks you're having issues with, so we can further investigate. We'll also be sending you a DM. Rhyan, DIRECTV Community Team

We are using Firesticks that are 3rd and 4k 1st generation.  All are running the latest firestick software.  I have rebooted the firesticks as well as deleted the direct tv app and reinstalled it and still having the same problem.  Doesn't happen on all channels.  Can watch certain channels and screensaver never comes up and than other channels will drop to the screensaver.

Thanks for sharing and efforts in troubleshooting. We've sent you a DM for further assistance. Please check your inbox. Rizza, DIRECTV Community Team 

@polytron, "other channels will drop to the screensaver." Can you please share details about which specific channels you've seen the screensaver on?