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Direct TV very dishonest
I was told that I could cancel Direct TV whenever I want without penalty this turned out to be false. They are trying to charge me $385. Also I was told I would get a $100 gift card. When I asked about they said I waited too long to claim it. This is very dishonest company
Juniper
ACE - Expert
•
22.6K Messages
3 months ago
Do you have DirecTV (satellite) or one of the streaming-only versions DirecTV via Internet or DIRECTV STREAM?
DirecTV, as well as the via Internet version, both have a 24 month service agreement. If you cancel within that time you get an Early Cancellation Fee (ECF) valued at $20 for each month remaining. That is in the details of all advertised offers and in the order confirmation when you sign up for service.
And at $20 a month value, an ECF could not come out to $385. So I would read the full bill and see exactly what it is for. Remember billing occurs at the start of the service month and unused days are not prorated.
As for the gift card, such promotions do have a redemption period. That should have been listed in the details of the promotion as well on how to do so and how long you had.
If after you've fully read all the paperwork and still have questions, post back what you've found and we can try to provide guidance.
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