New Member
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2 Messages
Direct TV Stream
Lately I have been getting message "There's a problem with this channel. Whoops, looks like the video feed for this channel isn't working.
It even comes up on recorded shows whether my TV is on or not. The box is hard wired to my network so there is no WiFi involved.
What can we do to resolve this issue.
Thank You
DIRECTVhelp
Community Support
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254.4K Messages
3 years ago
Can you confirm if you are also getting this issue on other devices (phone, tablet, or PC)? Also, we'd like to know which channels are affected.
In the meantime, let's try out these steps:
1) Press the red reset button on the side of the device to restart it.
2) Press Home on your DIRECTV STREAM remote.
3) Choose Settings, then Help.
4) Select Troubleshooting, then Run Network Diagnostics.
Let us know how it goes.
Benjamin, DIRECTV Community Specialist
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COMPDOC5
New Member
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2 Messages
3 years ago
This issue is only on the main box.
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DIRECTVhelp
Community Support
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254.4K Messages
3 years ago
In this case can you please troubleshoot your main receiver by following the steps that we sent before?
If the issue persist after going over the troubleshooting, please let us know and we will be happy to help!
David, DIRECTV Community Specialist
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JimCSanJose
3 Messages
4 months ago
Same issue here - please don’t take this offline DirecTV - please POST THE RESOLUTION to the issue
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bcbsncjlj
ACE - Expert
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6.2K Messages
4 months ago
This is a 3-year-old post, and many things have changed. Please start a new post and document your issue.
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bcbsncjlj
ACE - Expert
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6.2K Messages
4 months ago
Closing this thread.
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