3 Messages
Direct TV stream app
When I try to load the Direct tc stream app, I get theessage that this app won't work on my device. I had the old app on my tablet before. My tablet is about 6 years old or so.
3 Messages
When I try to load the Direct tc stream app, I get theessage that this app won't work on my device. I had the old app on my tablet before. My tablet is about 6 years old or so.
Accepted Solution
DIRECTVhelp
Community Support
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254.4K Messages
1 year ago
We want you to enjoy our app without any interruptions. Please try these quick steps to fix it:
-Close and restart the app.
-Check for app updates in your device's app store. If you find an update, install it and restart your device.
-Uninstall and then reinstall the app.
We're sending you a PM to make sure everything works as expected. Juan, DIRECTV Community Specialist.
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litzdog911
ACE - Sage
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46.1K Messages
1 year ago
Brand/model tablet?
It's quite likely too old to support DirecTV's App.
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mrfors577
3 Messages
1 year ago
It's an ASUS P001 and is over 7 years old. You're probably right about it being too old. Thanks.
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DIRECTVhelp
Community Support
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254.4K Messages
1 year ago
Thank you for confirming the device you have. In this case, your tablet must have Android 7.1+ (OS 8+ recommended). Please try to update your Android version and install the app again. If you need further assistance, DIRECTV is a message away.💙 Sebastian, DIRECTV Community Specialist
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mrfors577
3 Messages
1 year ago
Yes. It does have an older version of Android. I will try your recommendation. Thank you.
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