New Member
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3 Messages
Direct tv stream app guide
My direct tv stream app is suddenly (the day after I started and paid for my service) started glitching. The guide is no longer showing correct information, some local channels, some from California, some error messages saying the channels are not a part of my package, and all of my favorites are gone…saying it looks like you have no favorites yet. However, the library with all of my dvr recordings are still there. I have already deleted and reinstalled the app and it immediately signs in automatically back to the same problems.
DIRECTVhelp
Community Support
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255.2K Messages
4 months ago
Hi, @Ldebrito73. Thank you for signing up, and we're sorry about the guide issues. This issue has been fixed. Please force restart the app to allow the proper guide to be restored. Kesiah, DIRECTV Community Specialist
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Weaver57
New Member
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5 Messages
1 month ago
I beg to differ. I have favorites, however, there are several times when I go to guide it indicated “Looks like you don’t have any Favorites yet”.
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DIRECTVhelp
Community Support
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255.2K Messages
30 days ago
Hey @Weaver57. How often does this happen and are all devices affected with the same issue? Rizza, DIRECTV Community Team
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Weaver57
New Member
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5 Messages
30 days ago
It happens on the TV that is connected via wireless. The TV connected via RJ45 does not have this issue. So, it appears to be a wireless challenge.
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Weaver57
New Member
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5 Messages
30 days ago
Additional comment: it appears to be random.
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DIRECTVhelp
Community Support
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255.2K Messages
30 days ago
Thanks for sharing. We have a technical team available to take a closer look. We're sending you a DM now. Rizza, DIRECTV Community Team
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