Direct tv stream app guide

My direct tv stream app is suddenly (the day after I started and paid for my service) started glitching. The guide is no longer showing correct information, some local channels, some from California, some error messages saying the channels are not a part of my package, and all of my favorites are gone…saying it looks like you have no favorites yet. However, the library with all of my dvr recordings are still there. I have already deleted and reinstalled the app and it immediately signs in automatically back to the same problems.