5 Messages
Continue to lose local channels
This issue appears to have been going on for the last 2 years reading here and Reddit.
One day, I'll have local network channels, and the next, they're all gone, including the local sports network. Every time I reach out to customer support, they act like they've never heard of it before, yet it's all over these forums.
It works fine on my phone when not on Wifi, but Amazon Fire TV and phone when on wifi can't get local channels.
YoutubeTV has no issues determining my location.
@DirectTV what are you doing to fix this issue?
bcbsncjlj
ACE - Expert
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6.2K Messages
7 months ago
It appears your IP address is changing causing you to lose your locals. Your phone uses location services when not on WiFi. That is why it works. Who is your ISP?
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dalessit
5 Messages
7 months ago
Ting fiber
DHCP is a fact of life, my ip is going to change often.
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bcbsncjlj
ACE - Expert
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6.2K Messages
7 months ago
Then if it changes out of your home area, then you will lose your locals. The service has always been based on IP address and your billing zip code.
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dalessit
5 Messages
7 months ago
Just checked my public IP with multiple services and they all list me as coming from the correct location. And does DirectTV actually use IP? Usually TV services use location services to determine where you live so you can't use a VPN and cheat.
Youtube TV works just fine and I know they use location not IP as the moment you turn location services off on any device it won't let you connect.
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dalessit
5 Messages
7 months ago
Thanks for the responses, this is very frustrating as the only reason I'm using the service is to get local sports network as Direct TV Stream is the only streaming service with MASN. And it doesn't work 1/2 the time due to this issue.
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bcbsncjlj
ACE - Expert
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6.2K Messages
7 months ago
You can try resetting your modem (not your router) several times to see if it obtains a new IP address. That is the only control that you have in resolving your issue.
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lou_do
ACE - New Member
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626 Messages
7 months ago
I know this is not the answer to the problem, but if MASN has an app, download the app and when MASN is out on DirecTV Stream at least you should get it on the app.
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dalessit
5 Messages
7 months ago
@lou_do thanks, did that yesterday. So I can at least watch the games.
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