3 Messages
Constant App Issues
Hello,
I've recently switched from Spectrum to Frontier & DirectTV for Internet, Phone and TV.
I was fed up with the constant downtime and interrupts and thought this change would be better.
So far regarding DirectTV, I was met with a broken app through the Samsung store, many errors through the Gemini device they provided and given access to somebody else's account through my internet browser.
I was never able to get the Samsung app to work, I factory reset the Gemini device 3 times because my home location failed to set during the setup and I never could log out of the other person's account, I had to switch browsers.
I know it was not my account because they had access to substantially more content.
Is this the average experience? Can I look forward to these issues for the 2 years I would be locked into the service?
Is it even possible to fix the directTV streaming app?
I still have time to back out and frankly for all the faults spectrum had at least cable just worked 70% of the time.
bcbsncjlj
ACE - Expert
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6.2K Messages
1 year ago
The Samsung app has always been inferior.pst users have opted for external devices if they still want the service. The issues with the app is well documented with many posts on the product.
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CalmAlbatross
3 Messages
1 year ago
bcbsncjlj, thank you for the reply.
Do you you have any insight on the Gemini streaming unit? I had to restart the device twice and watched it buffer 6 times between now and the time of my first post.
I'm sure it's not my internet as none of my other services were Interrupted.
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bcbsncjlj
ACE - Expert
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6.2K Messages
1 year ago
Have not used the DirecTV Stream proprietary device in years. As a streamer, I prefer Roku or Fire Stick over the device.
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Tiger593
ACE - New Member
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1.5K Messages
1 year ago
Your Directv Gemini device should have come preset to your account. You can do one of 2 things try and do a factory reset to the device to see if it will disconnect from the other person's account. If this does not work then all you can do is call customer service and tell them the issue that you are having with the box. They will most likely send you a different box or at least be able to walk you through some steps to maybe fix the account issue with your box as this is an issue on their end.
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CalmAlbatross
3 Messages
1 year ago
After contacting support they suggested factory restoring the device which I have multiple times. After the latest restore, it buffers and asks for patience trying to stream local channels, disconnects entirely and asks for a restart or troubleshoot (unsuccessful) and when I tried the Netflix app it failed completely.
Fed up, I tried the Samsung version of Netflix and I've been able to stream for about 2 hours uninterrupted.
Regarding the other customers account, it only happens using Firefox, I can use directTV as normal using Chrome with my own credentials. It's quite weird it happened in the first place as I an the sole owner of the computer and never let anyone else use it.
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