Welcome to the DIRECTV Community Forums

Connect with users, ask questions, and find answers!

JAXBRG's profile

Voyager

 • 

17 Messages

Saturday, December 23rd, 2023 11:32 PM

Closed captioning stopped working via Google Assistant

Starting a couple of days ago (12/19/2023) I can no longer turn on or off closed caption by using Google Assistant - press the button on the Gemini Remote and say “turn on captioning”.  I am not aware of any update that occurred. 

Community Support

 • 

254.4K Messages

11 months ago

Enjoying your favorite content as expected shouldn’t be a problem and we apologize for the inconvenience with the Closed Caption through Google Assistance. You can find some quick troubleshooting steps here: https://www.directv.com/support/article/000088256 to fix issues related to the Closed Caption. We’ll send you a Private Note to gather more information and check what happened. Santiago, DIRECTV Community Specialist


NEED HELP?