8 Messages
Can't view my recordings on my firestick.
I have the new Fire Stick 4K, I have 3 of them, two at home that work fine. I am on vacation and I can use everything fine but I cannot see or watch any of my recorded shows.
8 Messages
I have the new Fire Stick 4K, I have 3 of them, two at home that work fine. I am on vacation and I can use everything fine but I cannot see or watch any of my recorded shows.
litzdog911
ACE - Sage
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46.1K Messages
11 months ago
Are you a DirecTV Satellite or DirecTV Stream customer?
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DIRECTVhelp
Community Support
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254.4K Messages
11 months ago
Hello @Keithkh. We’re more than happy to assist you regarding your recording shows. We’ll send you a PM to gather some additional information specific to your account. NatalyC DIRECTV Social Media Specialist
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Keithkh
8 Messages
11 months ago
I am available now. I am on Stream.
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bcbsncjlj
ACE - Expert
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6.2K Messages
11 months ago
What are the recordings you are trying to watch? Are the recordings from your home based local channels?
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Keithkh
8 Messages
11 months ago
I am on Steaming and I want to watch the shows I have recorded in the cloud. I set the shows from my home and now I am on vacation. I have 2 TV's at home both working from the same model Fire Stick, they both work fine there.
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bcbsncjlj
ACE - Expert
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6.2K Messages
11 months ago
I understand but are the recordings of your local networks like ABC, CBS, etc.
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Keithkh
8 Messages
11 months ago
Yes they are from my local networks as well as networks like Discovery and History. This has nothing to do with the channels not showing because of the dispute.
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bcbsncjlj
ACE - Expert
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6.2K Messages
11 months ago
Not sure about Discovery or History but local channel recordings I believe are region locked based on your home network DMA and zip code. Best way to verify for sure is to swap one of the devices and test.
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Keithkh
8 Messages
11 months ago
I can't even access the recorded area.
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bcbsncjlj
ACE - Expert
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6.2K Messages
11 months ago
No idea about that. Try using a phone, tablet, or PC and see if they are available.
(edited)
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Keithkh
8 Messages
11 months ago
works on the phone.
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bcbsncjlj
ACE - Expert
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6.2K Messages
11 months ago
Clear cache and data from the app. Try again. If unsuccessful reinstall the app.
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Keithkh
8 Messages
11 months ago
okay will do.
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Keithkh
8 Messages
11 months ago
TY
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