14 Messages
Can't stream DirecTV on TV away from home
I have 2 homes, one permanent, the other vacation. The permanent home has no issues. My vacation home has 2 TVs with Firestick attachments. DirecTV Stream will not accept my login on either TV to watch shows. It will, however, accept my grandson's login. I have tried Technical Help and in store help and neither has been able to resolve this issue. I am at my wit's end and tired of paying for something I cannot use. Any ideas out there??
bcbsncjlj
ACE - Expert
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6.2K Messages
5 months ago
Are you a DirecTV (Satellite or Via Internet) or DirecTV Stream subscriber. They are 2 different subscription services.
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CPROKOFIEFF
14 Messages
5 months ago
Stream.
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bcbsncjlj
ACE - Expert
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6.2K Messages
5 months ago
Do you get any messages or codes?
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bcbsncjlj
ACE - Expert
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6.2K Messages
5 months ago
Why did you make the post a solution?
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CPROKOFIEFF
14 Messages
5 months ago
No. This is what I get after logging in. I can't go anywhere past this.
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bcbsncjlj
ACE - Expert
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6.2K Messages
5 months ago
You said you could not log in. How did you even get here? This does not even look like a DirecTV Stream screen.
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CPROKOFIEFF
14 Messages
5 months ago
It is Directv Stream because thats what i have. I can log in but I can't watch anyTV. I showed these screenshots to a tech in the store and he was puzzled too.
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CPROKOFIEFF
14 Messages
5 months ago
Here's my login page
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bcbsncjlj
ACE - Expert
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6.2K Messages
5 months ago
OK. So you can log in but can not watch TV, correct? Any channel?
Does it work on another device like a phone, table, or PC that you could test?
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CPROKOFIEFF
14 Messages
5 months ago
Correct. No channel. Streaming does work on my phone and laptop.
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bcbsncjlj
ACE - Expert
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6.2K Messages
5 months ago
That is because your phone and PC has location services and knows where you are located to give you the correct channels for your location. Your screen snap indicates a local channel. Is it locals that you have issues with but other channels work?
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CPROKOFIEFF
14 Messages
5 months ago
Honestly haven't tried other channels except my local Regional Sports channel and that didn't work either.
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bcbsncjlj
ACE - Expert
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6.2K Messages
5 months ago
Locals are based on your billing zip code and location of your ISP's modem at time of installation. If you set up the devices at your vacation home and use your permanent billing CC info, the service thinks you are out of your home network because Fire Sticks and Roku's do not have location services to determine where you are. Your solution is to have a CC for your vacation area when you travel or obtain a device that has location services like Apple TV or DirecTV Stream's streaming device.
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CPROKOFIEFF
14 Messages
5 months ago
Thank you for the information, but it is strange that using my grandson's login works. He lives in another zip code from me but not the same one as my vacation home.
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CPROKOFIEFF
14 Messages
5 months ago
To further complicate matters, my login worked at the vacation home for one month after I got the service at home and then it stopped letting me watch. And that's where I'm at today, 6 weeks later.
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