3 Messages
Can’t Connect to channels
getting this message “this video is taking longer than it should to load. Thanks for your patience.”
Is anyone else getting this message. I’m I’m getting it on many different channels lately.
3 Messages
getting this message “this video is taking longer than it should to load. Thanks for your patience.”
Is anyone else getting this message. I’m I’m getting it on many different channels lately.
Accepted Solution
DIRECTVhelp
Community Support
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254.6K Messages
17 days ago
Thanks for the update. We want to learn more about this issue, and investigate. We'll send you a DM for assistance. Lorie, DIRECTV Community Specialist
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DIRECTVhelp
Community Support
•
254.6K Messages
17 days ago
Hi there. We're sorry you're having issues. We want to help.
Please share which channels are affected. Lorie, DIRECTV Community Specialist
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litzdog911
ACE - Sage
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46.2K Messages
17 days ago
Usually this means your internet connection is too slow. Tell us more about your internet service and actual download speed.
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CVii
3 Messages
17 days ago
My connection is 1 gb service. Download speed is 1067 Mbps. It happens with various channels not just one channel.
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CVii
3 Messages
9 days ago
I’m still having this issue. Many different channels will not come in. Only happens with direct tv stream.
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DIRECTVhelp
Community Support
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254.6K Messages
9 days ago
We're sorry you're still experiencing this issue. We've sent you a PM regarding this. Please check your inbox. Christian, DIRECTV Community Specialist
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