Cannot dismiss starz sales screen

I think you will find this is coming from your TV. Use the TV controller to exit.

I can navigate the dismiss or subscribe buttons with the direct tv controller but neither can be selected. It’s definitely a direct tv screen and is controlled by that remote. Any other ideas?

What streaming device are you using? Does it appear before or after DirecTV Stream loads?

It happens as soon as you turn it on. You can hear the audio of the regular channel but you can’t see it. It’s like a facade that blocks you from the normal functions.

Soon as you turn it on? What streaming device are you using? Smart TV, Roku, Fire Stick?

Have you tried my suggestion??

I commented above. It has nothing to do with the tv.

You never answered what streaming device you were using. No one can try to help if you do not answer. So I will step out and let someone else try. Have a good day.

What makes you think this is coming from directv?

I already explained that above. Please only comment if you have something useful to share. I've responded twice with the same answer.

You never "opened" anything to close.  This is a forum for customers to help other customers, not a Support venue (despite the occasional support rep showing up).  Other customers were trying to help you, but you never answered the questions that people who were trying to help you asked.  No one here could see what you saw, or apparently ever experienced that problem, or could make additional suggestions without more info than you provided.  We're glad your problem is gone, but in the future if you have issues and want help, please provide info when it is requested.

I did provide the info and I’m well aware of what this is. You don’t need to be mean or judgmental. I was just hoping for help and wanted to let you know it went away without intervention. Given the reception from this so called community I won’t be posting again anyway. 

The problem is back, this time with a Showtime ad. I am using the Derectv Stream box. Pulling the power plug clears the ad. 

The problem is back, this time with a Showtime ad. I am using the Directv Stream android tv box. Pulling the power plug clears the ad.