Tutor
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29 Messages
BUG: Cloud DVR won't record Denver Nuggets vs. Miami Heat
I have a season pass for Denver Nuggets games that usually works, but today it's acting up. Instead of recording from the beginning of the game, it only started recording when I tuned in. On Apple TV, it's acting like live viewing with a limited buffer. The recording doesn't begin at the beginning of the game.
On the web app, DirecTV tells me streaming is disabled for this game because it's on ESPN as well as the Altitude RSN. ESPN is blacked out, but I should be able to record the local feed.
DIRECTVhelp
Community Support
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254.4K Messages
8 months ago
Hi @bubbadude, we're sorry you're having issues with recording the Denver Nuggets games. There's currently an outage associated with recordings on Apple TV and tvOS devices, and our teams are already aware and working to resolve. Christian, DIRECTV Community Specialist
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bubbadude
Tutor
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29 Messages
8 months ago
Part of the problem here is that this game was carried on ESPN for the national market as well as on the Altitude RSN for the local market where I live. The ESPN feed was blacked out in the local market. When this happens, the expected behavior is for Cloud DVR to record the RSN feed instead of the national feed.
It's hard to say that my problem was limited to Apple devices because the Directv Stream web app also didn't work correctly.
(edited)
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DIRECTVhelp
Community Support
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254.4K Messages
8 months ago
I understand. I'll send you a DM for us to look further into this. Christian, DIRECTV Community Specialist
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