6 Messages
black screen
ive deleted app and reinstalled and im still getting a black screen on my iphone13. It swirls, then all I see is a black screen!!
6 Messages
ive deleted app and reinstalled and im still getting a black screen on my iphone13. It swirls, then all I see is a black screen!!
DIRECTVhelp
Community Support
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254.8K Messages
3 days ago
Are you having the same experience on any other devices? John, DIRECTV Community Team
(edited)
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DIRECTVhelp
Community Support
•
254.8K Messages
3 days ago
Looking into this further we recommend resetting your password and logging in again. Do you have more than one DIRECTV service? DIRECTV
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mzbev513
6 Messages
3 days ago
No, my TV works fine. My iPhone is the only thing I’m having trouble on. I have deleted the app four times and yes, I reset my password and I’m still getting a black screen on my iPhone.
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DIRECTVhelp
Community Support
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254.8K Messages
3 days ago
Thanks for sharing this information. What iPhone model do you have and what OS are you on? Charles, DIRECTV Community Team
(edited)
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mzbev513
6 Messages
2 days ago
I have an iPhone 13 and I just discovered that the DIRECTV stream also doesn’t work on my Dell laptop either
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DIRECTVhelp
Community Support
•
254.8K Messages
2 days ago
What OS version is your phone running on? John, DIRECTV Community Team
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mzbev513
6 Messages
2 days ago
The latest 18.3.1
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suggsllopis
1 Message
22 hours ago
I've been experiencing the same issue on my Ipad Pro, as well for the last couple of months.
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