New Member
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35 Messages
Auto Extend not working lately on NCAA Football.
Every game I've recorded today and it was happening on at least some games last week, the recording does not autoextend. Anybody else having this issue? I can't imagine that it would be just something wrong with my device, since the recording isn't on the device, it's in the cloud. Gemini dongle thingy is the device, though.
DIRECTVhelp
Community Support
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254.6K Messages
1 month ago
Hi, @ArceeDub. We're sorry the recordings doesn't auto extend. Heads up, extended sports recordings are contingent upon third-party recording service availability. For more details, visit DIRECTV sports team recordings and live scores FAQ | DIRECTV Support John, DIRECTV Community Specialist
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ArceeDub
New Member
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35 Messages
1 month ago
The games SAY they're going to AutoExtend in the "More Info" screen for the recording, but it's not happening. These are major network broadcasts of major college football games, it's been working fine for years now, until this past week or so.
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DIRECTVhelp
Community Support
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254.6K Messages
1 month ago
Thank you for confirming. Could you let us know the number of games this has occurred on, date and time? Christian, DIRECTV Community Specialist
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dlostraf
2 Messages
1 month ago
I had same issue. Univ of Minnesota vs Rutgers football game on 11/9. Same thing yesterday (11/17) with Minnesota Vikings vs Tennessee and also with Chicago Bears vs Green Bay.
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ArceeDub
New Member
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35 Messages
1 month ago
This has happened on every game this past weekend, and some if not all the weekend before that, I didn't pay much attention to it until it happened more than a couple of times.
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DIRECTVhelp
Community Support
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254.6K Messages
1 month ago
Thanks for sharing the details. We'll send you a DM, so we can investigate the Auto Extend feature issue you're experiencing. Christian, DIRECTV Community Specialist
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mwentas781
8 Messages
1 month ago
Auto extend failed on every game of the Baseball playoffs and World Series that went over 3 hours. Completely and utterly frustrating!
It also failed Sunday, 11/17 on the 49er/Seahawks game.
I seem to recall it also happened on Sharks NHL game, but I don't remember which one.
Note that ALL these games were flagged as Auto extend and were on different channels and networks, yet none extended so I do not believe this is caused by a/the network.
Bottom line: as near as I can tell, in the 6 months I've had DirectTV, it has never worked. Note that I cannot remember a single instance where it didn't work with my previous provider.
Part of the frustration is that there is no way for the user to know the feature isn't working until the allotted time window expires and you're suddenly watching CSPAN instead of the last 1:58 of the 49er game.
Posts on this problem go back years but it never seems to get fixed.
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