Audio problem when streaming

This is a puzzling issue that seems to affect some Roku/TV/AV Receiver systems. I have four Rokus and none of them exhibit this issue. One is connected to a Sony AV Receiver, one is connected to a Denon AV Receiver, one is a Roku StreamBar, and the other is connected directly to a Panasonic TV. I've never quite figured out why some systems have this issue with their Roku setup. 

I have the most basic setup - Ethernet plugged directly into the ROKU, ROKU plugged directly into the TV. The other ROKU streams from a wireless access point 20 feet away. No sound systems or DVRs connected.

This has occurred since DirecTV updated their streaming to support pause/replay (which was quite awhile ago). I'm at a loss why DirecTV/Roku cant seem to resolve this issue. It occurs on most current Roku devices with basic audio processing. Its not like they're not aware of the issue and I'm not sure why people put up with this. 🤯😤😠

It is unfortunate that people have no real support with DirectTV Stream. While community forums are quite useful, nobody at DirectTV Stream actually has to answer to the customers. DirectTV Stream (with my grandfathered subscription) is unmatched by any other streaming service for selection and value. Such a position in the streaming world should be reflected by the customer service. Sadly, our only option is to put up with the ongoing problems, or find an alternative service for our streaming. 

@Demonslayeronthejob True in the sense that there is no immediate guarantee of action.

However, I dont subscribe to the ”Ship adrift" model some posters have put forward concerning DirecTV Support. Clearly the platform is actively maintained as evidenced by the addition of 4K channels recently. Can a line CSR reading from a canned script resolve this issue? Probably not. However, DirecTV like any other organization has a management hierarchy and when a problem like this one where allegedly COMPATIBLE devices (are you listening management?) dont work PROPERLY over an extended period, then the issue gets 'management focus' which is usually pretty effective at getting problems resolved.

@Demonslayeronthejob BTW...I dont know your experience on DirecTV pricing but my grandfathered 'Live a Little' subscription has slowly drifted to equivalent pricing to the Entertainment package. That's the rack rate not the promotional rate! I checked the lineup today and cant find any substantial differences with the current DirecTV offering. So switching cost vs value is the main reason I havent given these folks the kiss-off a long time ago. If you have an elderly user in the household you would appreciate this concern.

Hey JoeBios01;

Perhaps I should look at the Entertainment package, as the "cloud vdr" with "Live a Little" is limited to 20 hours of recordings. Current offerings seem to offer unlimited cloud storage.

All the streaming services are getting more and more expensive. And the commercials! 5 or 6 - even 7 minutes of annoying ads for products and service I would never purchase based on an ad that interrupts my viewing constantly. Without being able to record and then fast forward later, I wouldn't be able to tolerate watching TV.

I was thinking about switching to ROKU's paid service until my son told me he can't fast forward through ads when he records programs on ROKU.

Well, I checked out the Entertainment package and noticed two things in particular:

You must use the Genie Air to watch TV - no ROKU or FireStick.

Additional TVs are $10 a month extra (Live a Little supports 3 simultaneous streams).

Yup, "Live a little" is still the best bargain in streaming services.

No - you can bring your own device. Check out the true DirecTV Stream site at streamtv.directv.com

I was at the Directtv.com site and all the offers required the Genie. The link you provided insists on taking me to "watch now", within my account. Regardless of the receiver used, each additional stream costs $10 extra.

Not DirecTV site but the Stream DirecTV site.

https://streamtv.directv.com/

You can try:

https://streamtv.directv.com/#dtv2-pageSectionHeader2-streamtv

Otherwise it seems to think you are a current customer. But, the whole thing with term-agreements and packaged cable-box like devices undercuts the original value proposition of streaming being commitment lite.

Ok, now I thoroughly confused. The Entertainment package is $74.99, while my "Live a Little" plan is $84.99. So if I switch, I save $10 a month, have unlimited recordings and unlimited simultaneous streams, on the device of my choice? Why wouldn't I change plans?

Me too.

However, the fine print usually says something like "New Customers Only", i.e. its "promotional pricing".

Even at $84.99, it's no different than "Live a Little", also at $84.99.

(Prices as shone do not include taxes, title, prep, destination, FCC, ABC, Doe Ray Me,, XYZ or any other gotcha we can slap on your bill).