Audio prob with DirecTV Stream app on Roku

Hi @skutam, here to help.

We are aware of the importance of getting the best quality for your service.

Try these steps to troubleshoot the most common sound/audio issues.

Let us know how it goes.

Johnatan, Directv Community Specialist

I’m not sure you understood the original post. There is no DirecTV Stream device involved, simply the app running on Roku. The problem happens on four different TVs, one Roku tv and three with Roku+ stream sticks. It’s not isolated to one piece of equipment. There are no sounds connections involved. This is a fundamental problem with the app itself not running smoothly on RokuOS.

I have the same issue and am using a Roku stick

Never had the issue. Have multiple Roku's. 

Hi @Snowjo2026, thanks for letting us know.

If you're using the DIRECTV STREAM app on ROKU, try the following steps to troubleshoot your service and share how it goes.

Dani, DIRECTV Community Specialist

@sykutam, thank you for replying back.

Let's try these steps to fix the most common roku audio/sound streaming issues.

Let us know how it goes.

Johnatan, Directv Community Specialist

I have the exact same issues on 2 different Roku Ultras. It is very frustrating that the sound randomly goes down to almost muted or gets very distorted and staticky. The help on your website does not address or resolve these specific issues with the app. The issues started when it was ATT TV Now and continued with DirecTv Stream. We have changed the HDMI cable and even bought new Roku boxes. The issue persists. Please provide a solution. 
Thank you

Heidi

Hey @hjzeck13, thanks for reaching out

Please create a new post in your profile with more information on your case so we can assist you better.

We'll be waiting for your post.

David, DIRECTV Community Specialist

I have this same issue and don’t even use Roku. Just stream through app on smart TV. Sound constantly goes out 

Hello @Fandel1ma, thanks for bringing this to our attention.

Please create your own post with more details about this situation, so we can check options to improve your TV experience.

Hope we can hear from you soon.

Jhon, DIRECTV Community Specialist

I’ve reached out through the chat and been waiting for a representative for 2.5 hours now….

think I’m about to cancel. So tired of the awful service and horrible customer care 

Hello @Fandel1ma. Thank you for replying back and sharing your experience.

We understand that you would like to resolve this situation as soon as possible, and we're here to help.

In order to explore options, please create your own post  and share details of your service and the audio issue.

We look forward to hearing from you and work together on this.

Jhon, DIRECTV Community Specialist

I am having the EXACT same DirecTV audio problems on ROKU! Driving me nuts. I even bought a soundbar because I thought it was my TV's audio crapping out, but I now realize that it is the Directv App on my Roku that is the problem. No other apps have any issues (Netflix, Hulu, AmazonPrimeVideo, etc). I also tried deleting and reinstalling the DirecTV App, didn't work.... Somebody from DirecTV please help!!

Unfortunately, DirecTV customer support is TERRIBLE!!! So I'm expecting a generic reply to my post telling me to try these "common steps to troubleshoot" or to " "create my own post". They are obviously just computerized responses from DirecTV, not real employees or technicians. I will be canceling DirecTV ASAP and taking my business elsewhere!!!!!!

This is my frustration too.