Apple TV app not installing on gemini

Hi, jjpaul1. We're sorry you're having problems downloading the DIRECTV App on your Apple TV. Try deleting the app and reinstalling it again. To know more, visit https://www.directv.com/support/article/000069938. Hope this helps. Thanks for choosing DIRECTV. Aljoy, DIRECTV Community Specialist

It is not the DIRECTV App on Apple TV - it is the Apple TV app on DIRECTV that is not working.  Apple TV app came installed on Gemini and that app is not installing or loading.

We apologize for the inconvenience you experienced while installing the Apple TV App on your Gemini device. We'll send you a DM to investigate and help you further.  Aljoy, DIRECTV Community Specialist

Hi

Did you ever resolve this issue? I have the same issue with trying to run the Appletv app.

Thanks.

I just tried it agin and it now is working.

Thanks. Hopefully mine will start working.

We're glad that it's now working, @jjpaul1. DIRECTV appreciates your patience. Ryan, DIRECTV Community Specialist

@DIRECTVhelp  - Any thoughts on mine?

Hi, @richt44. We're sorry that you're also experiencing the same problem with installing the Apple TV app on your Gemini device. In addition to uninstalling/reinstalling the app, please try restarting your devices, including your internet modem, as this will boost your internet speed and improve your Wi-Fi signal. Send us a DM if you need further assistance. Fatmih, DIRECTV Community Specialist

EDIT: 8/5/24 The Apple TV app started working on my black label C71KW-400 boxes within the last few days! Not sure if there was an update but I'm happy!!

Hi @richt44. We're glad that it's already working. Thanks for choosing DIRECTV. 💙 Denjylene, DIRECTV Community Specialist