Annoying volume levels during commercial blocks

There is also an annoying cut out of the volume every 20-30 minutes and it always happens when something is said that you really want to hear. Of course it works out that way, otherwise It would not be as wonderful if it did not do that..lol I've reset the Direct Tv box as well and still doesn't help. So it appears the volume issue happens in more ways than one. 

Indeed, I am not describing a user issue, nor a hardware or software issue in my OP, but a very poor choice of "background" music for the "Commercial Break" FILLER SCREEN.  if it runs long enough to get to the "Dramatic Mood Change" in the composition it will sometimes knock me out of my chair with our surround sound system.  My wife and I now race to the remote and MUTE the TV for these "Filer" screens.  

Yes, sanman202 is correct.  I haven't timed it, but about once every hour or maybe half hour the sound just mutes for about 1 second and then comes right back.  It does this on all 5 of my C71K1-400 set-top boxes and even on different wi-fi networks.  There is a bug going on with that.  Thank goodness it isn't more than a second...

One more peeve is that with my desktop boxes if i play a DVR recording to the end and choose not to delete it there is NO WAY to get the "BOX" to let me play it again.  There is no "Replay" option on the menu.  To replay one of these recordings I have to open DTV Stream on my iPhone, select the recording and choose to "Replay" Then I can close my iPhone app and select the recording again on the TV and it will play just fine. 

Don't get me wrong and tag me as a chronic complainer.  I absolutely LOVE the DirecTV Stream service.  It has come a long way since I started with it in 2016.  There have been many issues over the years and software updates gradually come along and the issues vanish with periodic software updates.  This DVR issue has been around for way too long and needs to be written up for the programmers to address. 

Hi @SPeace_ATL thanks for taking the time to share with us your insights.

Thanks for bringing to our attention the volume of the commercials is higher than the programming. We will share this feedback to the right parties to share this information with the broadcaster, so we can improve your sound experience.

In regards to your DVR recordings, have you tried these steps to replay and view on your TV?

1. Using the remote control, press List, to All DVR Recordings.

2. Scroll down, to highlight the recording watch.

3. Press OK.

-Series recordings

Displays the number of recorded episodes, press OK to view all episodes.

Selecting a series recording, opens a new screen displaying the series with the episodes recorded.

Press the down arrow, to scroll down to highlight and select the episode then press OK.

Adriana, DIRECTV Community Specialist

Yes, IT starts the DVR video and plays the last couple of seconds of the recording and asks again "Delete Yes / NO"

Additional thought.

I would expect it when I select the recording again from the menu to offer "Replay" in addition to "Resume" but replay is not an option.

Thank you.  That is a work-around.

When I relaunch the DVR Recording, it starts playing at the last couple of seconds and if I hit the rewind button before it gets to the end again it will allow me to rewind to the beginning.

But the menu when I select the show should give the option to "replay" like the other apps do instead of just "Watch" and "Delete". 

Thanks again for finding a work-around.  My request remains that the programming in the C71K1-200 and C71K1-400 boxes be updated with a menu change to be more intuitive and consistent with the other apps.

C71K1-200 and C71K1-400 DVR REPLAY Issue solved for now! 

Thanks!

I just installed Gemini Air on Panasonic Plasma TV and have the same issue. Don't know if I can tolerate the noise. Not encouraged that this post is 3 years old. Where's the FIX?

Well, in my specific case they did make a change shortly after my post.  At first it seems they were careful not to let it run long enough to get to the dramatic pause and huge crescendo.  Later it seems they started using a version with a less dramatic return from the pause. 

The volume levels for breaks (commercials and otherwise) is always an issue and hard to make consistent with any broadcast service, but I feel that my specific issue was addressed. 

We're glad to hear your issue was addressed, @SPeace_ATL! 💙 Broadcasters send audio and should be sending programming with the same audio levels for the commercials and programs. Rizza, DIRECTV Community Team