3 Messages
Annoyed with no instructions
One thing that needs to be addressed is the utter lack of instructions for features.
As a paying customer It's not my job or responsibility to be Guessing, figuring out, looking up or anything else on how to do something and nor will I.
Case in point, WTH is the point to the bookmark feature? I'm honestly tired of reading people making the false claim they are using bookmarks to find the shows they bookmarked. That is 100% untrue.
Bookmarks require a header called bookmarks in order to find what was bookmarked.
Furthermore anything you bookmark, doesn't even show up under favorites as it should when there is no such header called bookmarks
The closest menu header to bookmarks is called favorites.This is either broken, or the devs forgot to create a header for the bookmarked item to go to after it's been bookmarked.
Fix this
DIRECTVhelp
Community Support
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254.4K Messages
11 months ago
We are constantly striving to enhance our interfaces and optimize their intuitiveness and ease of use. Your feedback is highly appreciated as it aids us in identifying potential areas for improvement.
Please be advised that user guides for DIRECTV products are available at https://www.directv.com/support/userguides for your convenience. In the event that you have specific inquiries or concerns, we invite you to visit https://www.directv.com/support Here, you may enter a relevant keyword or browse by category to obtain more detailed information.
Thank you for taking the time to share your feedback this is highly appreciated. DIRECTV values your insights. Jeison, DIRECTV Community Specialist
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wonderiffic
15 Messages
11 months ago
The “online guide” the Directv rep is referring to, “DIRECTV STREAM device and remote control manual (PDF - 2.9 MB)” only explains the Gemini DTV hardware, there is no information on the operation of the Directv Stream service.
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