2 Messages
Amazon Prime
The app opens but won’t play videos. I have signed out and back in. I disabled updates. I get all the way to selecting “play” then I Jpjust get a spinning arrow.
2 Messages
The app opens but won’t play videos. I have signed out and back in. I disabled updates. I get all the way to selecting “play” then I Jpjust get a spinning arrow.
litzdog911
ACE - Sage
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46.1K Messages
4 months ago
What streaming device?
Has it ever worked on that device?
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Philhill
2 Messages
4 months ago
Sorry. I have a 3 yr old lg smart tv. I changed to att air internet recently. Everything works on all devices except the LG tv. I can screen mirror Prime video to the tv. But the app on the tv won’t update and functions correctly until I select play video. I’ve restarted everything multiple times and worked with stt customer service.
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Jrandomuser
ACE - Expert
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1.2K Messages
4 months ago
I’m still not sure of your issue. Are you having problems with the Prime Video app when invoked from within the DirecTV app? If so, what device connected to your LG TV are you running the DirecTV app on? Or are you having problems running the Prime Video app on a DirecTV Gemini device connected to your LG TV? (If your issue is neither of those, but with running the Prime Video app natively on the LG TV, then I don’t know what your issue has to do with DirecTV Stream.)
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