Hi Brooklynmike, we'll send you a private note to gather more details and give you the correct assistance. We're here to help. Michael, DIRECTV Community Specialist
You don't access Amazon Prime on your DirecTV or DIRECTV STREAM account.
If you have the DIRECTV STREAM branded TV box (Gemini), that allows you to download other apps to it just like other streaming boxes (Roku, Firestick, etc.).
That app is downloaded to the box which has nothing to do with your DirecTV account.
However, the Gemini does include Prime Video (and Netflix, Max, AppleTV+, and I believe some others) in the program guide list and has the matching apps pre-installed, so users might get the impression that those are part of the service.
@Brooklynmike - If that is the case (you tried selecting the Prime Video “channel” from the program guide on a Gemini), be aware that this is just a shortcut to run the app. That is all it is - it starts the app without you having to go through the app launcher. For it to be useful, you’ll need a Prime subscription and will need to provide the app your Prime login credentials. The same is true for the other premium services accessed by app that are in the guide. As far as I know, it doesn’t matter if you subscribe to those services through DTV or separately. This is different from those premium services that you subscribe to as part of your DTV account that have linear channels, like HBO - those are really channels, though for HBO at least, there is also an app (Max) you can launch from the guide.
Hello, I am trying to watch a show on Paramount+ which is part of my Amazon prime account and I’m getting a message saying Paramount+ restricts it content through prime video channels on this device?? I don’t have full access to Amazon prime/Paramount+ on the DIRECTV streaming?? Kind of takes away from the idea of me getting DIRECTV streaming
If Paramount+ chooses to restrict content, unfortunately that is up to them and DirecTV cannot override them. I would consider sending feedback to Paramount. Might not change anything in the near future but at least it gives you the option for you to be heard where it has the chance to do something.
Remember DIRECTV STREAM is its own service. Their propriety box gives some convenience by able to use other streaming apps, but they are still competitors. The DirecTV app can be downloaded on non-affiliated streaming devices (i.e. Roku) which can be an option to have an equal experience between all your streaming apps. Depends on your preferences on what will work best.
If you need further guidance from other customers, please start a new thread as this one is from 2023 and want to be sure info you get is as current and relevant as possible.
bcbsncjlj
ACE - Expert
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6.4K Messages
2 years ago
DirecTV Stream or DirecTV Satellite? What device are you using? Have you downloaded the app?
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DIRECTVhelp
Community Support
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255.2K Messages
2 years ago
Hi Brooklynmike, we'll send you a private note to gather more details and give you the correct assistance. We're here to help. Michael, DIRECTV Community Specialist
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Juniper
ACE - Expert
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23.1K Messages
2 years ago
@Brooklynmike
You don't access Amazon Prime on your DirecTV or DIRECTV STREAM account.
If you have the DIRECTV STREAM branded TV box (Gemini), that allows you to download other apps to it just like other streaming boxes (Roku, Firestick, etc.).
That app is downloaded to the box which has nothing to do with your DirecTV account.
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0
Jrandomuser
ACE - Expert
•
1.2K Messages
2 years ago
However, the Gemini does include Prime Video (and Netflix, Max, AppleTV+, and I believe some others) in the program guide list and has the matching apps pre-installed, so users might get the impression that those are part of the service.
@Brooklynmike - If that is the case (you tried selecting the Prime Video “channel” from the program guide on a Gemini), be aware that this is just a shortcut to run the app. That is all it is - it starts the app without you having to go through the app launcher. For it to be useful, you’ll need a Prime subscription and will need to provide the app your Prime login credentials. The same is true for the other premium services accessed by app that are in the guide. As far as I know, it doesn’t matter if you subscribe to those services through DTV or separately. This is different from those premium services that you subscribe to as part of your DTV account that have linear channels, like HBO - those are really channels, though for HBO at least, there is also an app (Max) you can launch from the guide.
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Voodoo1255
New Member
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1 Message
9 days ago
Hello, I am trying to watch a show on Paramount+ which is part of my Amazon prime account and I’m getting a message saying Paramount+ restricts it content through prime video channels on this device?? I don’t have full access to Amazon prime/Paramount+ on the DIRECTV streaming?? Kind of takes away from the idea of me getting DIRECTV streaming
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Juniper
ACE - Expert
•
23.1K Messages
9 days ago
@Voodoo1255
If Paramount+ chooses to restrict content, unfortunately that is up to them and DirecTV cannot override them. I would consider sending feedback to Paramount. Might not change anything in the near future but at least it gives you the option for you to be heard where it has the chance to do something.
Remember DIRECTV STREAM is its own service. Their propriety box gives some convenience by able to use other streaming apps, but they are still competitors. The DirecTV app can be downloaded on non-affiliated streaming devices (i.e. Roku) which can be an option to have an equal experience between all your streaming apps. Depends on your preferences on what will work best.
If you need further guidance from other customers, please start a new thread as this one is from 2023 and want to be sure info you get is as current and relevant as possible.
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