New Member
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10 Messages
Amazon Prime Will Not Open
I'm trying to open Amazon Prime and it will not open. It kicks me back to the last channel I was on. I have tried using the app that came with the TV and using the DirecTV Stream channel.
Thank you.
bcbsncjlj
ACE - Expert
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6.2K Messages
6 months ago
Are you using a Smart TV? What brand?
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ACE402
New Member
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10 Messages
6 months ago
LG smart tv
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bcbsncjlj
ACE - Expert
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6.2K Messages
6 months ago
What device are you using with the TV? There is no app for the LG. LG uses WebOS that is not supported.
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DIRECTVhelp
Community Support
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254.4K Messages
6 months ago
Hi, @ACE402. We're here to help. Are you using a Gemini device or Gemini Air to access Amazon Prime on your LG TV? Julina, DIRECTV Community Specialist
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Ludwick577
ACE - New Member
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3.3K Messages
6 months ago
restart your Dtv device
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ACE402
New Member
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10 Messages
6 months ago
Gemini device. Rebooted the tv and reset the box with no change
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DIRECTVhelp
Community Support
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254.4K Messages
6 months ago
We appreciate you trying to reboot your TV and the box. Is there an error message appearing on your screen before it kicks you back to the previous channel? You may also send us a picture. Julina, DIRECTV Community Specialist
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ACE402
New Member
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10 Messages
6 months ago
No error message. I click on the app or try to go to channel 193 and it automatically kicks me back to the previous channel I was watching. A Prime Video screen never comes up. Prime Video works on my other TV, computer and phone.
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DIRECTVhelp
Community Support
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254.4K Messages
6 months ago
We can only provide limited support for the Prime Video app. Check your Wi-Fi connection as internet connectivity issues may prevent the app from launching or working as intended. Also, make sure that if you're signed in to the app on another device, sign out of the account then re-launch the app. If you need more help, visit amazon.com and search Digital Services and Device Support then select Prime Video. DIRECTV appreciates you. Julina, DIRECTV Community Specialist
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Ludwick577
ACE - New Member
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3.3K Messages
6 months ago
go into settings...apps...disable amazon prime then enable it
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