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3 Messages

Thursday, October 10th, 2024 1:19 AM

ABC audio not working

Beginning last week some shows on ABC that I watch via DirectTV have messed up audio.

The Dancing With the Stars episodes on Oct 7&8, 2024 could hear the music and the applause but not the people talking.

Tonight’s episode of The Golden Bachelorette is the same…background music but no voices. It’s not my tv because I’ve checked it on all 5 tvs in my house. Any suggestions??

Community Support

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254.4K Messages

1 month ago

Hi, @sbsmutoni0965. We apologize for the audio problem on the ABC channel. There is a known outage on the ABC channel throughout the states. To determine if your location is impacted, could you please share your state and ZIP code? Jona, DIRECTV Community Specialist

3 Messages

1 month ago

I'm in the 32312 area code.  But it does not seem to be an outage....many other programs' audio is fine...it's just some shows where SOME of the audio is impacted (people talking can't be heard, but background/music/etc. CAN be heard.....very strange!).

Community Support

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254.4K Messages

1 month ago

Hello, @sbsmutoni0965. Broadcasters send audio and should be sending programming with the same audio levels for the commercials and programs. We'll send you a DM to investigate further and get this escalated for review. Kharl, DIRECTV Community Specialist

ACE - New Member

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3.3K Messages

1 month ago

I'd call your local ABC. My ABC is fine and I watch those same shows 

New Member

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293 Messages

1 month ago

The area above seems to be in Tallahassee, Florida, so I'm sure it's either weather-related or solar flares - is that the right zip code?

3 Messages

1 month ago

Yes, it's Tallahassee....no weather here. I don't understand the comment about solar flares.

Community Support

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254.4K Messages

1 month ago

We've sent you a DM, @sbsmutoni0965. Please respond to our message so we can resolve your audio issues on your ABC station. We'll be waiting for you in chat. Kharl, DIRECTV Community Specialist

ACE - Sage

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46.1K Messages

1 month ago

It's not solar flares. 

1 Message

1 month ago

I’m not a direct tv customer and it’s happened to me also. It started on October 12 with football games (watching them live) and continued with Dancing with the Stars and High Potential (recorded). It is not currently doing it live. Something was wrong. I am in Georgia but in the Tallahassee, FL market. There was no bad weather during this time. 

ACE - Expert

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14.1K Messages

1 month ago

This is almost certainly a problem with the audio set up at your local station.


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