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j060768's profile

Tutor

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4 Messages

Tuesday, November 28th, 2023 10:59 PM

5001-001

Got this stupid code on my Samsung TV.

It works on my Roku in the other room and it works on my phone.

I have deleted and reinstalled the app on my TV.

I have cleared the cache on my TV.

I have restarted my TV.

What gives ?

ACE - New Member

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1.5K Messages

1 year ago

Sorry to have to tell you this but the Directv App for Samsung has nothing but issues.  This has been a known issue for a long time.  You would be better off getting another external device like your Roku for your Samsung TV.  There have been lots of posts concerning issues with Samsung devices.  Hope this helps.

Tutor

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4 Messages

1 year ago

Oy 

Community Support

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254.4K Messages

1 year ago

Enjoying your favorite shows and content on your Samsung TV shouldn't be a problem and we apologize for the inconvenience. Since you've tried multiple troubleshooting steps, we've sent you a Private Message to gather more information and investigate what's happening. DIRECTV appreciates your patience. Santiago, DIRECTV Community Specialist

Tutor

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4 Messages

1 year ago

Well it fixed itself.

I used another app to watch the news , and went back to check and everything is good now.

Thanks everyone.


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