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Tutor

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13 Messages

Monday, February 12th, 2024 10:38 PM

4k channels NOT showing up on my Samsung - 65" Class S90C OLED 4K UHD Smart Tizen TV

Hey I have : Samsung - 65" Class S90C OLED 4K UHD Smart Tizen TV

The app doesn't show any HD channels. It seems to meet all the requirements for the HDCP and other specs.

Anyone have similar issues?

I don't want to use an 3rd party device, since the FireTV 4k seems to slow the framerate down on the TV.  I don't get that smooth look when I use it. 

9 Messages

9 months ago

What do you mean by turning on the HDR feature? I’m having this same problem as well on my Samsung Tv. No 4K channels show up on the guide. And yes, my Samsung Tv is a 4K model. 

Tutor

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13 Messages

9 months ago

does the Samsung DTV Stream app support 4k?  Over on reddit, people say no.

(edited)

Community Support

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254.4K Messages

9 months ago

We’re sorry you can’t enjoy your 4K channels through the App. Please remember that if you want to enjoy this technology, you need to meet the next technical requirements https://www.directv.com/support/article/000093513 Also, remember to turn on the HDR feature for a better experience. 

4K UHD streaming FAQ (Frequently Asked Questions) | DIRECTV Customer Service & Support

Learn how you can find and watch 4K content on DIRECTV and more.

 

DIRECTV 4K channels can be found in the guide for users of DIRECTV via Internet or STREAM with Roku, Apple TV, Fire TV, or Android TV devices.

Live 4K streaming channels:

104 (DTV4K) – 24/7 channel featuring shows, original series, and documentaries

105 (LIVE4K) – occasional live sporting events

106 (LIVE4K2) – occasional live sporting events

 

DIRECTV is a message away. Gabriel, DIRECTV Community Specialist

Community Support

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254.4K Messages

9 months ago

Currently, the app does not support 4k content for Samsung TVs with Tizen OS. For more information about the equipment required to watch 4K content, please go to the link we sent you previously. DIRECTV is here for you. Gabriel, DIRECTV Community Specialist

9 Messages

9 months ago

I’ve tried everything. It’s not going to work on the Samsung Direct Tv app. 


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