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Sunday, October 29th, 2023 12:39 AM

4k channels not showing on guide vizio tv

I have several tvs logged in to directv stream. Both 4k and not 4k supported.  Every other tv besides my 4k vizio tv shows the 4k channels on the guide (even the non 4k tv shows the channels on the guide just wont play it)..is there a solution to this? 

ACE - Expert

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6.2K Messages

1 year ago

Are any of the other TV's Vizio models? What streaming device are you using with the Vizio TV?

Community Support

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254.4K Messages

1 year ago

We want to give you a premium experience through the 4K programming and we apologize for the inconvenience with the channel guide on your 4K Vizio TV. We'll send you a Private Note to work together and investigate what's happening. Santiago, DIRECTV Community Specialist


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