New Member
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1 Message
Why does the chat option not work?
Why does the chat option not work!?! It is so frustrating to have the one line of communication that should work, not work!!! I have rest, unloaded, reloaded and although the option says it will take me to messages, it doesn’t it just freezes. If I can’t call, could you please ensure that there is no issue with direct chat, it’s so frustrating.
bcbsncjlj
ACE - Expert
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6.2K Messages
3 years ago
Are you using a PC to get to the chat (preferred)? What browser are you using? Using a VPN or have extension loaded? Make sure JavaScript is enabled (not Java). Also clean cache and cookies (for all dates) and try again. If it fails then try running in incognito mode. The reason may be due to some extension, program, or blocker preventing the icon from appearing. Been a issue with the chat for years.
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JefferMC
ACE - Expert
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36.8K Messages
3 years ago
Ad blockers can causes issues with the chat.
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bcbsncjlj
ACE - Expert
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6.2K Messages
3 years ago
Works perfectly for me. Never had an issue contacting support using the chat.
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JefferMC
ACE - Expert
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36.8K Messages
3 years ago
"AT&T/Discovery"? Discovery isn't the relevant partner here. TPG is the company that owns 30% of DIRECTV now.
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