New Member
•
1 Message
Why do I get a TOO MANY STREAMS error when I am at home ..... I have reset the home location whenever this has happened ....
and now it says I can not reset it again till August ..... I am supposed to get 20 streams at home, no one else is watching and I am in my bed wanting to watch directstream ..... I says "only three are allowed away from home" .....of course I call Direct and there is no 24 hour service (my god) ..... am starting to wonder why I ever cancelled DISH
DIRECTVhelp
Community Support
•
254.4K Messages
2 years ago
Hello. We are here to help you with this error. Your home network is set to the IP address at your home location. You designate this network when you sign into the DIRECTV app for the first time with a streaming device connected to your home internet. After you connect the first time, you can stream on unlimited devices connected to your home network. Devices not connected to your home network will be treated as out-of-home streaming. I will help you reset your location in a Private message. Miguel, DIRECTV Community Specialist
0
0
Jrandomuser
ACE - Expert
•
1.2K Messages
2 years ago
@frustratedbadly
Did you try to reach Tech Support at 855.691.9075? The Support page claims that Tech Support is available at that number 24/7, though I don’t know if it’s true.
If you are really the only one on your account using the service right now, then it shouldn’t matter whether they think you are “home” or not, since you would be under the streaming limit either way. But if there really are others using the account, then obviously it does matter.
Assuming you were on your home network when you first signed into the service, the most likely problem is that your ISP has changed your home network’s address. This is something that some ISPs (almost) never do, while others do it all the time. Unfortunately, DirecTV Stream uses that address to identify your “home”, and depends on it not changing. (Resetting it tells them to treat the current address as the new “home”, but as you note, they only allow this 4 times a year to prevent abuse.) This mechanism wasn’t a great choice on their part (because for some subscribers it will change, sometimes often) but in reality there are not any really good choices to identify “home” on the internet. Other live streaming services use different rules for this, and their subscribers encounter different problems. As long as the services want to identify a home network in order to give devices on that network special treatment (like allowing there to be a lot of them) but want to control it to keep subscribers from taking advantage (which they - not completely unreasonably - assume some subscribers would do and widely share their accounts) there will be problems. Again, if you really don’t need more than 3 (well, really 2) concurrent streams, it shouldn’t matter, but if you do it’s clearly going to be an issue.
DIRECTVhelp reps and many users here in the forums will likely suggest you get a static IP address from your ISP to “solve” the issue. This would work, except some ISPs don’t offer static addresses, and those that do charge extra (sometimes a lot) for them. This makes it a poor “solution”, at least to me, but if this indeed what is happening to you, it may be the only solution you can get and avoid this issue in the future (at least unless and until DirecTV changes this method). If that isn’t workable and you cannot find an alternative ISP that doesn’t have this issue, then your best option might be to find another TV service.
0
0