Why am i not able to cancel my directv stream service?

What am I supposed to be responding to? I don't see any answers to me comment. I still can't find the area to CANCEL your service. 

The really cool part is that they won't let you cancel. every device you use, every browser, every OS... incognito or not, extensions and plugins or not, you get the same message:

Try chatting and they'll bounce you from one person to the next and never let you cancel. What an incredible scam this is. 

Award for excellence....never had a streaming service not allow me to cancel my subscription. What a (Edited per community guidelines) service...does not allow you to cancel. When you click on "cancel my subscription" it defaults to "keep my subscription" and won't work when you continue to hit "cancel my subscription"...classy

You cancel now through support via the chat or phone. 

Wrong. They won’t let you cancel through chat. You have to call in so they can try to talk you out of it. Just call your credit card company and tell them to stop the recurring charge, and leave them a 1-star review everywhere you can.

Not true. Depending on the agent, they have cancelled many times before. If they request to call, then call. No big deal.

Tried cancelling my service through chat as suggested. The chat button doesn't work. You shouldn't have to call somebody to cancel your service. What is this, 1990?

Chat works fine. What is the problem?

And no, you shouldn't have to need phone support as a backup. I definitely didn't need it to sign up for DirecTV....which was very easy. Why is it such a problem now that I want to cancel?

The purposely want you to call so they can try to change your mind. It's been this way forever. 

It "is" how the business is setup. A real human chatted with me, not just the bot. The site itself says you can cancel via chat. I don't need a pitch and it won't do them any good to try -- I've already switched my service elsewhere. I just canceled the auto-billing through my credit card company. problem solved.

Businesses don't have a right to know why you're canceling. If you tell them you want to cancel, the only right they have is to cancel the service. Their own chat bot provides a link to cancel online, and a link to do so, and once you click that link, you get the indefinite "hang tight" message above. That's about all there is to this, really. Just horrible customer service. They really need a help forum to prompt them to actually fix problems instead of a community forum. 

I am also unable to cancel via the website.  I get as far as the "Are you sure this is goodbye?" page with 2 buttons: "Chat to cancel" and "Keep subscription".  First off, it sucks that I would have to chat to cancel as opposed to simply freaking canceling. Ironically, the only button that works is the option to Keep Subscription.  Seriously???  I have tried on 3 different browsers to no avail and was on hold for over 1/2hr.  I guess I'm left with having my credit card company deal with this.  You may not call this a "Scam", but it is highly unethical at best.