This error apparently occurs on DIRECTV STREAM/Gemini Air boxes trying to auto-sign into credentials with an inactive subscription. The OP likely purchased the box from a previous owner through a third-party (i.e. eBay) and the previous owner never logged out correctly.
Another possibility is that they are a previous DIRECTV SATELLITE subscriber who unknowingly used the same email to sign up for DIRECTV STREAM. Therefore, the app/streaming device is confused when the OP puts their credentials in since the server primarily points toward an inactive satellite account.
bcbsncjlj
ACE - Expert
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6.2K Messages
1 year ago
Never seen that error code "8012". When do you get the error? What device are you
using?
(edited)
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detuch254
ACE - New Member
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5.2K Messages
1 year ago
This error apparently occurs on DIRECTV STREAM/Gemini Air boxes trying to auto-sign into credentials with an inactive subscription. The OP likely purchased the box from a previous owner through a third-party (i.e. eBay) and the previous owner never logged out correctly.
Another possibility is that they are a previous DIRECTV SATELLITE subscriber who unknowingly used the same email to sign up for DIRECTV STREAM. Therefore, the app/streaming device is confused when the OP puts their credentials in since the server primarily points toward an inactive satellite account.
(edited)
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bcbsncjlj
ACE - Expert
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6.2K Messages
1 year ago
The OP mentioned accessing "account" not the service, although your comments are valid statements. More details from the OP is needed.
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