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M

New Member

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6 Messages

Sunday, December 26th, 2021 5:50 PM

Wanting app to force log off and re-login

I am very frustrated with the customer service side of technical support. I have called and talked to 4 different people and been told a different solution each time. I recently changed my password for my ATT login because I was logged into a neighbors smart TV to use my account and watch tv. We are no longer friends and I have recently found out they are still logged into my account and use it to watch my service on their smart TV. I wanted them to be forced to log off and not be able to log back in so I changed my password two days ago through ATT. Directv kicks me back to the ATT site to manage my account since it was originally ATT TV and was provided by ATT so I am unable to find any way to change a password through directv directly. None of my devices are asking me to log back in. If I manually log off and log back into Directv Stream it accepts my new password but if I just exit the app on a device that is already logged in and re-open it, it never asks for my new login. Each agent has told me completely different things. I was originally told I needed to wait 24 hours and it would force new logins on signed in sessions. Didn’t happen. Then I was told it will never force anyone to log back in if they do not manually log out which is NOT protecting the customers security and account and absolutely ridiculous. Then I was told it could take up to 5 days to force all devices to re-login. I asked to speak to a manager in technical support 4 times and was never offered the chance to speak to anyone else. I called back again and spoke to someone else who said she also wouldn’t transfer me to management because it’s not a manager issue and she told me I should change my user ID because it won’t force anyone to log back in with just a new password.- I changed my user ID as advised just a little bit ago and it’s not forcing a log off either. Possibly because I just did it. All in all very frustrated -.- This can happen to anyone just traveling and forgetting to log off a device at a BNB or vacation home. Why is there not a more standardized way to handle this? Can anyone in advanced technical support please chime in? Thanks

ACE - Expert

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6.2K Messages

3 years ago

Ask support? No one here has access to accounts, etc.

New Member

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6 Messages

3 years ago

I did. That was the 4 phone calls I made. Just hoping someone has either had the same experience or there is someone on here that is technical support. This is sort of my last means of attempting help. 

ACE - Expert

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6.2K Messages

3 years ago

Well it want come from here. This is just an open community forum. You can always cancel and subscrbe with another email account.

ACE - Expert

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1.2K Messages

3 years ago

At one point in the past Support had the ability to "reset" an account (I'm not sure of the specifics of that they did), which bounced all the devices, requiring them to log back in.  From the responses people have gotten to this (for a fairly long time now) Support reps seemingly either no longer have the technical means to do this or are unaware of the capability and how to do it.

ACE - New Member

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3.3K Messages

3 years ago

I think live chat support is able to do it. 

New Member

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6 Messages

3 years ago

Bummer. I’ve tried live chat and multiple calls. No one has offered to reset anything. 

New Member

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11 Messages

2 years ago

I'm having the same issue. Forgot to log out at a vacation home I visited and now I can't get any assistance from DirecTV employees. I was told to change user name. It didn't force any of our devices to logout. Same with the password. Called the lodge and got no response from them either. This is a problem for which there should be a solution.


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