New Member
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4 Messages
Unlimited Cloud DVR
First of all, It took over three weeks to get Direct TV Stream up and working. I ordered online, but the only icon I could get on my two smart TV's was for Direct TV Satellite. So, I called and spoke to tech support, for three days I spoke to tech support a total of about 10 hours. They finally told me I would have to purchase the boxes. So, reluctantly, I did. The boxes arrived a few days ago and the hook up was easy. But, I could not record anything. So, back on the phone for three more days to resolve the issue. I was told by customer service the tech's had changed a few things. Like the recording feature and the "unlimited" cloud DVR. The girls was great and kept speaking to someone who finally got the system to record. Then last night I received an email welcoming me to Direct TV Streaming and they hoped I would enjoy my 20 hours of cloud DVR and my monthly bill would be $99 and change per month.! I called again today and spoke to a girl who was reading from a script and kept telling me I would have to pay an extra $10 a month for the unlimited DVR and since I didn't order online, I was not going to get the $10 a month off for 12 months. I kept telling ger I did order online but I still didn't qualify. I asked to speak to a supervisor and was told someone would call me when they got off another call. That was a couple of hours ago and still nothing. After three weeks and over 15 hours of phone time with them, I am about ready to ditch Direct TV and go to Fubo or one of the other "not comlicated" streaming services.
DIRECTVhelp
Community Support
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254.4K Messages
2 years ago
Hi @02LeeBird I would love to help you turn around your experience into a good one. I can see how this time you have expended in the phone to get your service working as expected is important for you. To further review your account related to the Cloud DVR charge you are having issues with. Please send us a PM. Natalia, DIRECTV Community Specialist
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Jrandomuser
ACE - Expert
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1.2K Messages
2 years ago
@02LeeBird - I didn't notice you started a fresh thread, so responded on the other. Duplicating the response here:
Did you previously have DirecTV satellite service, or is this the first time you've had anything from DirecTV? What type of smart TVs do you have, and what did you log into to try to get DirecTV Stream? For whatever it is worth, you might need some streaming device, but it doesn't necessarily need to be one of their boxes - the reps often imply that but it isn't true (thought the DirecTV devices have some advantages).
As far as unlimited DVR and the discount - if you are a previous DirecTV customer, you might not qualify (for unknown - and seemingly self-destructive reasons = they limit the promos offered existing customers switching from the legacy services). Otherwise - especially if you signed up online and ordered one of their devices - it seems like you should get both. Back in the AT&T days, I would recommend you contact Loyalty, but I'm not sure if DirecTV has an equivalent, and if it does how to contact it.
[DIRECTVhelp might be able to help with this, but if not, I would pursue it directly.]
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02LeeBird
New Member
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4 Messages
2 years ago
My Direct TV Satellite account was closed some ten years ago. The problem is, It appears my email and phone number where never removed from the records. When I finally (through the assistance of tech support) got it corrected, they had to open a new account under a different email address and phone number.... I would love to discuss this with a Direct TV Stream support person, but I have no idea how to send a PM reply as they requested? Any assistance would be appreciated.
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bcbsncjlj
ACE - Expert
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6.2K Messages
2 years ago
You can try contacting through either Twitter or Facebook.
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02LeeBird
New Member
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4 Messages
2 years ago
No luck with Twitter or Facebook. I called to cancel my subscription and got to speak to a very nice lady in West Virginia. She was able to resolve the issues and I am all set with my Direct TV Streaming. Using their customer service is a waste of time. Their English is not very good and all they can do is read from a script. If you want anything done, call to cancel. Thanks for the assistance. Jrandomuser.
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Glenee
New Member
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159 Messages
2 years ago
I am in the exact same boat. They have more ways to wiggle out of stuff. I am one of the few that thinks Directv should not be charging anything for Unlimited DVR.( see what DTV's Major competitors are doing)
This should not be happening to 02LeeBird or anyone else who is a customer of Directv Stream.
Here we go again.
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bcbsncjlj
ACE - Expert
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6.2K Messages
2 years ago
All I can say is either cancel and go with another service or if available pay the $10 for unlimited. They just want change their habits and they really are no way to voice your concerns. Same for all of us
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Glenee
New Member
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159 Messages
2 years ago
I agree they won't change their habits and there really is no way to voice your concerns. I am just paying the $10.00 till the wife tell's me what to do, she's running my show now.
I can still bitch though. If enough show concerns they MIGHT change. If we never say anything they WON'T change. This is the Same for all of us.
Just MY Humble Opinion.
I mean No ill feelings toward you. As a matter of fact I liked your Post.
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bcbsncjlj
ACE - Expert
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6.2K Messages
2 years ago
Dreaming, in my opinion. Base on history, they will not cave. They will just offer more incentives to new customers that will subscribe. The current subscriber base dissipate one way or another.
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Glenee
New Member
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159 Messages
2 years ago
I am sorry to say that I think you may be on the right side of this one.
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